Here are answers to some of our most commonly asked questions.
Shipping, Tracking and Cancellations
When can I expect to receive my order?
Orders are processed within 2 business days of when they're placed. For unique needs it can take up to 3 business days before being shipped. Orders placed before 1pm PST will ship out the same day. Orders shipping out via UPS Ground should arrive within 3-7 business days.
Does Seahorse offer international shipping?
At this time Seahorse does not offer international shipping.
How long does it take to process my order?
Please allow 48 business hours for your order to be processed and shipped. Orders placed on Saturday & Sunday will be processed the next following business day.
I did not receive my purchase confirmation email or shipping confirmation email. What do I do?
Please check your spam, trash and promotions folders in your email. If you still cannot locate your shipping or confirmation email, please contact our Customer Service team at firstname.lastname@example.org
Will I receive notification or a tracking number when my order ships?
Yes. Sales@seahorse.net will send you a shipping confirmation email with tracking information when your order ships.
Can I ship my order to someone else as a gift or to a different address?
Orders can be shipped to an address other than the billing address. During the checkout process when filling out your billing address, select the option "Use a different billing address". Then proceed to enter in the correct billing address for your card.
Will I be able to track my order? If so, how do I track it?
Of course! Once your order has shipped, you will receive an email with tracking information. You can enter the tracking number at ups.com. Please note that it can take 1-2 days after a shipment has left our facility for tracking information to update.
Can I cancel or make changes to my order?
Please contact us as soon as possible if you need to make any changes or cancel an order. Orders can no longer be changed or cancelled once an order has shipped.
Returns, Refunds & Warranty
How long is my Seahorse product under warranty? What does the policy cover?
All Seahorse cases have a lifetime warranty! For more information, please visit our warranty page.
How do I return a product?
Seahorse accepts returns within 30 days of the purchase only if the purchase was made directly through seahorse.net. For additional information, please see our return page.
My items arrived damaged! What do I do?
If you receive an order and it is damaged or defective, please reach out to our customer service team at email@example.com. You must reach out to our customer service team within 30 days and must have visual proof of the damage/defect. Photographs of the package the item was shipped in will also be greatly appreciated. From there we will assist you in receiving a replacement or refund. For additional questions, please review our warranty page.
When will I receive my refund?
Refunds are only issued after receiving back damaged or defective items. Once these items are received, accessed and a refund is approved, please allow 10 business days for the refund to be processed. If you do not see a refund within 10 days of Seahorse receiving your return, please reach out to our Customer Service team at (626) 339-6673.
I changed my mind and no longer want the case I purchased. Can I still return it?
While all orders can be returned if done within 30 days of purchase, orders returned for reasons beyond an item being defective are subject to a 20% restock fee. This fee will be taken from your total refund.
I've sent in the requested information for my warranty claim. When will I receive my replacement?
For general warranty claims, it will take approximately 10-15 days to receive your replacement after your warranty claim has been processed and verified.
Replacements for damaged or defective items purchased within 30 days on Evergreencases.com will be delivered 5-10 days after your claim has been processed.
Payment Methods, Price Matching & Discounts
What methods of payment does Seahorse.net accept?
We accept Visa, Mastercard, American Express, Discover
What do I do if my promotion code doesn't work?
Verify that you entered in the promotion code exactly as shown in the email you received. Additionally, verify that your promo code falls within the valid date specified. If the code is still not working after verifying it has been entered in correctly and is within the valid promo period, please contact our Customer Service at (626)339-6673 or firstname.lastname@example.org
Can I buy a gift card?
At this time, we do not offer Gift Cards.
Why isn't my order processing?
We're sorry for any issues you're experiencing in purchasing on our website. Here's a few possible reasons your order may not be processing:
- The billing address on the order does not match the billing address where your card statement is mailed to.
- Unavailable funds on your card.
- The CSC number is missing or incorrect
- Incorrect credit card number or expiration date
Interested in business and distributor pricing?If you are interested in becoming a Seahorse distributor or in using large quantities of seahorse cases for your manufacturing process, please contact (626) 339-6673.
What days are you closed?
- January 1st: New Year's Day
- May 25th: Memorial Day
- July 4th: Independence Day
- September 7th: Labor Day
- December 24th: Christmas Eve
- December 25th: Christmas
- December 31st
- Closed Saturdays & Sundays
Can I purchase a Seahorse product in person?
At this time, we do not offer local pickup for orders.
Can I talk to a customer service person on the phone?
Of course! Our customer service team can assist you between 8am-4pm PST on business days by calling (626)339-6673
LIFETIME LIMITED WARRANTY
We stand by our product and are here to fix those unexpected problems within the Seahorse warranty.
AMERICAN MADE PRODUCTS
Our cases and accessories are 100% manufactured and assembled in California.
FAST AND FREE SHIPPING
Our fast team will ship out your order within 2 business days with free shipping on all orders over $100.